REFUND AND RETURN POLICIES

Amendments policy

  • To amend a booking please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Amendments made within 48 hours of check-in will incur an administration charge of RM 50 per booking.
  • The Hotel reserves the right to charge your credit card for any cancellation fees due.

 

Cancellation Policy

  • There shall be no refund for any cancellation of reservation.
  • In case of a cancellation, 90% of the total amount will be charged as cancellation fee.
  • No refunds or credit will be issued for no shows or non-utilized confirmed room nights.
  • Changes or transferability of confirmed booking names are not permitted.
  • Specific terms & conditions are applicable for group bookings, confined to 10 rooms and above. Please contact the required hotels for more information.